Justyn B
June 2, 2022.
Excellent customer service from purchase to delivery. I didn"t think I would use the spa as often as I would, its such a great spa. The Hot Springs Spa is a high quality product that I can highly recommend to anyone. Annie & Matt pride themselves on making sure everything is completed and installed to our expectations and more.
Nicole Owens
May 29, 2022.
I bought a pre-loved spa a year ago. I am absolutely loving it! Thanks so much for all the tips and support to make my spa experience a good one. Great customer service by Matt. Very friendly and easy going.
Paul Winn
March 14, 2022.
Great people good advise thank you very much. 👍
Monique Willis
February 11, 2022.
So happy we decided to buy our spa from Annie and Lex. There was a slight wait due to Covid but so worth it. We bought the 7-person Grandee spa because of the two hydromassage seats with the warm water shooting up and down your back. There are plenty of lights creating a calming ambience and a waterfall at the side to ensure a mindful experience. We often go in at nights under the stars and come out feeling wonderful.
Annie and Lex were great to buy from. They went above and beyond to make sure the delivery went smoothly. They fully explained what we needed to do to keep the spa clean and always respond quickly to any questions we have. I wouldn’t hesitate to recommend them for any of your pool and spa needs
Michelle BM
January 24, 2022.
We bought a 5 person second hand spa and could not be happier, the service, terms of purchase and assistance on install & learning how to use it to full advantage have been first class. The best part is that even with heating it all year round, due to the fantastic insulation of the Hot Spring spa, we have not noticed any change in our electricity bills. Would highly recommend Matt & the team if you are looking for honest, complete knowledge without the sell sell sell attitude. Thanks to all at Brisbane Spa Super Centre, I have recommended you to a few friends already.
Sheila Moore
November 24, 2021.
We use our spa every day...love it ...thanks to Matt and all the friendly team for the great after sales service ...Sheila and Dave MOORE
John Anthony
November 2, 2021.
Great service
Karen Pilarski
October 28, 2021.
A big thank you to Matt and the team at Brisbane Spa Super Store for your help today. Thank you for sending Shane to fix the problem of a kinked hose.🙂
Temba Dhobha
September 27, 2021.
The wait was to be expected for Hotsprings Envoy NXT spa. This was worth the wait. The team kept me up to date regarding the order. Even small detail (to me that it is) such as tracking details were communicated. The team is geared to serve. Anne actually forgot to send me the final invoice while concentrating on the pre-delivery detail, the videos and installation times and the installation team. I felt that this was a sign of dedication to deliver their best beyond the dollar as is quite obvious with other businesses this nowadays.
Anne even went to the trouble of synchronising the installing team and my electrician. That made my life a lot easier than I had expected.
Mat and Lex delivered and installed our spa with the professionalism I had come to expect of Brisbane Super Spa Centre. Mat delivered the tutorial in a relaxed fashion that made feel like a user of the spa instead of leaving me feel like I had to be a water chemist. Watching YouTube hot tub water balance had raised my anxiety before their arrival, but this was not to be. Mat followed this up a week later with a phone call to find out how we were travelling. We are a month into hot tubbing and I must say the whole experience has been first class all the way.
I highly recommend them ahead of other spa companies I tried to order from before I found these guys. When you buy a spa, you are paying top dollars as such the service needs to be commensurate with what you are paying for it.