Do you need a hand with something? Check out the most common questions below, or get in touch with us any time for expert advice.

Frequently asked questions

Do you offer a warranty on spas and spa parts?

Coming soon.

Do you offer refunds?

Please refer to our Refund Policy.

What must be done if the water is cloudy?

Cloudy water is usually caused when water is unbalanced.

Solution

  1. Ensure the filter cartridge is clean and clear of debris.
  2. Check the pH and alkalinity levels – adjust as required.
  3. Add Spa Power Purifier and Natural Clarifier operating the pump for 1 hour without the spa cover.

Why does the water have an objectionable odour?

 If water has an unpleasant odour, is usually caused by unbalanced water or a low purifier (chlorine) level.

Solution

  1. Ensure the filter cartridge is clean and clear of debris.
  2. Check the pH and alkalinity levels – adjust as required.
  3. Add Spa Power Purifier and Natural Clarifier operating the pump for 1 hour without the spa cover.

Why does the water foam and bubble?

Detergents and body lotions generally cause water to foam and bubble.  Showering before entering the spa usually helps.

Avoid using household cleaners when servicing your spa to avoid foaming.  Heavy spa usage, incorrect pH or alkalinity may also be the culprit.

Solution

  1. Check the pH and alkalinity levels – adjust as required.
  2. Double the weekly dose of Spa Oxy Fresh.
  3. Add Spa Natural Clarifier at the weekly dosage rate.
  4. Operate the spa pump for 1 hour.
  5. If foaming persists, add Spa Anti Foam to the water.

How do I reduce itchy eyes and skin?

Unbalanced water or a low purifier (chlorine level) may cause eyes and skin to itch.

Solution

  1. Ensure the filter cartridge is clean and clear of debris.
  2. Check the pH and alkalinity levels – adjust as required.
  3. Add Spa Power Purifier and Natural Clarifier operating the pump for 1 hour without the spa cover.

Brisbane Spa Super Centre

819 Beaudesert Road, Archerfield QLD 4108

Phone (07) 3277 3541
info@spasupercentre.com.au

Opening Hours:
Monday to Friday: 8am to 4pm
Saturday: 10am to 3pm